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SmartTrade users are entitled to unlimited free calls to our help desk. Our help lines are open 8am to 7pm on business days (Auckland, New Zealand).
SmartTrade Office has extensive electronic help files and a user manual “A Smart Guide for SmartTrade Office” to enable users to deal with most issues, although many users prefer to call our help desk rather than search for the answer.
If required, our support team can use an internet meeting or our technicians can access the user's system remotely to resolve the query.
Help requests can also be sent by e-mail to support@smarttrade.biz, and we target to respond within one working day.
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