As customers become more and more demanding, businesses need to be able to respond quickly and to have information readily available. SmartTrade assists firms to be professional and credible:

• Respond quickly to customer inquiries. SmartTrade Office facilitates easy searching of customers, including accessing previous jobs.
• Prepare quotes and estimates quickly and professionally, using features such as templates. With SmartTrade Mobile®, quotes and estimates can be prepared and printed on site.
• Track jobs, including user defined statuses and due dates.
• SmartTrade Alerts warns when jobs are overdue.
• Be in a position to respond quickly to queries, using functions such as job notes and history.
• Use user definable fields to record useful job information.
• Handles multiple customer sites, occupants and invoicing to 3^rd parties.
• Allows contacts by client and client site.
• With the optional internet job logging module, allow selected customers to log jobs direct into SmartTrade.
• Provide major customers with remote access to SmartTrade so they can log and monitor their jobs.

SmartTrade allows small and medium sized firms to match or better the levels of customer service that large companies achieve by using expensive systems. Couple this with the greater flexibility of smaller businesses, and you have a winning formula to truly be a “Service” business.